How we can support you

We understand that some things in life can happen which are outside your control. Sometimes it can affect your personal circumstances, well-being or the way you trade.

Any event or situation can affect someone in different ways. In each case it’s important for us to look for effective ways to ensure you get the appropriate level of care from us.

If you have any issues which you feel may be affecting your trading, please let us know by using the form below. Any information provided will be kept in strictest confidence and used as set out in our privacy policy.

We encourage you to disclose any relevant information about your personal circumstances. Only once we’re aware of something affecting you can we offer help. The list below shows examples of issues we think may impact your ability to manage your account.

Life events

You retire
You suffer a bereavement
Your relationship has broken down
You are a victim of domestic abuse

Your physical and mental health

Physical disability
Long-term illness
You suffer from addiction e.g., gambling, alcohol
A mental health condition

Your financial situation

A change in income e.g., you have lost your job or are between jobs
You have incurred unforeseen expenses
You have long-term debt issues
You are struggling due to higher living costs e.g., short term winter energy price rises
You are having difficulties with unanticipated rises in monthly living expenses e.g., mortgage rates, travel costs, food prices

Your trading behaviour

You have noticed an increase in your trading activity to a level you don’t feel comfortable with
You are concerned about how much you think about trading e.g., fixating on bad outcomes, anxiety over open positions
You are aware that your trading habits are unhealthy, e.g., placing impulsive trades, risking money you can’t afford to lose

The products we offer are complex and high-risk. It’s important you fully understand how they work before you start trading and throughout your relationship with us. We have information available on our website for beginners (? do we?), including different tools which can help you manage your account. If you’re just getting started, you can open a free demo account (? can you?)to improve your understanding. If you have an account but are reconsidering whether you fully understand the products, please get in touch.